NEXTSPARES CONTACT NOTICE
Introduction
ION Controls Otomasyon ve Kontrol San. Tic. Ltd. Şti. ("NextSpares") processes personal data in communication channels on www.nextspares.com and the NextSpares mobile application ("Platform"), including call center, live support, and in-platform messaging.
1. PROCESSED DATA
We may process identity and contact details, communication content, call recordings, support ticket data, and technical logs related to communication sessions.
2. PURPOSES
Data is processed to respond to requests, provide customer support, manage complaints, ensure service quality, maintain security, and comply with legal obligations.
3. LEGAL GROUNDS
Processing may be based on contract performance, legitimate interest, legal obligation, or explicit consent where required.
4. RETENTION
Communication records are retained for the period necessary to handle requests and meet legal retention requirements.
5. TRANSFERS
Data may be shared with authorized service providers and public authorities where legally required.
6. YOUR RIGHTS
You may exercise applicable data subject rights by contacting info@nextspares.com.
7. SECURITY
Appropriate technical and organizational measures are applied to protect communication data.
Last updated: May 2026.